Customer Testimonials

BUYER BEWARE — Especially for Used Cars Tim Dahle Ford – Spanish Fork, Utah Do not trust the sales talk at Tim Dahle Ford in Spanish Fork. Our experience was an absolute nightmare — and once the deal was done, they completely ghosted us. We purchased a used Yukon XL and were assured their inspection process was “top notch.” That turned out to be complete nonsense. Within a week, the vehicle couldn’t even get an alignment due to over $1,100 in suspension issues. A short time later, we found out the motor mount was bad too — another $300–$400 repair. So much for a “great ... Read More

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DealerRater - May 16, 2025

BUYER BEWARE — Especially for Used Cars Tim Dahle Ford – Spanish Fork, Utah Do not trust the sales talk at Tim Dahle Ford in Spanish Fork. Our experience was an absolute nightmare — and once the deal was done, they completely ghosted us. We purchased a used Yukon XL and were assured their inspection process was “top notch.” That turned out to be complete nonsense. Within a week, the vehicle couldn’t even get an alignment due to over $1,100 in suspension issues. A short time later, we found out the motor mount was bad too — another $300–$400 repair. So much for a “great condition” vehicle. During the sales process, I missed a call from Carlos. He accidentally left a 3-minute voicemail where he was caught mocking and badmouthing me to a co-worker — completely unaware he was being recorded. I sent the recording to Jory, the used car manager. I never received a response. No apology, no professionalism, no accountability. Post-sale, I reached out to Jeremy, our salesman, regarding the costly repair issues. He claimed he’d look into it. Weeks passed — nothing but excuses, dodged calls, and zero follow-up. Jory gave the same hollow promises, then also stopped responding entirely. There is zero customer service, zero integrity, and zero follow-through at this dealership. Once they close the sale, they are done with you — even if major issues pop up immediately after. We now have thousands in repairs on a vehicle Tim Dahle Ford in Spanish Fork told us was in excellent shape. We deeply regret trusting them and will never recommend them to anyone. Don’t be fooled — keep shopping.

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If I could rate it a zero I would steer clear from here they have an extremely poor communication with potential customers they have no desire to sell vehicles obviously just stay away your better off elsewhere

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They had a truck there that I really wanted but I’d already had a bad experience with them but that was on them serving my truck. I decided to give them another chance and go look at the truck. When I got there they told me the mechanic was doing the inspection on it and he’d go get it. Then after awhile he came back and said the mechanic had locked the keys in his cart and he couldn’t get them. I asked if we could just go look at it and he said yes. So then ... Read More

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DealerRater - Dec 24, 2024

They had a truck there that I really wanted but I’d already had a bad experience with them but that was on them serving my truck. I decided to give them another chance and go look at the truck. When I got there they told me the mechanic was doing the inspection on it and he’d go get it. Then after awhile he came back and said the mechanic had locked the keys in his cart and he couldn’t get them. I asked if we could just go look at it and he said yes. So then he took us around the lot and we couldn’t find it. Took us back in side and about 20 later came and told us the manager took it home for the weekend. Came back on Monday and still not there. They did the same thing when I had them look at my truck put 200 miles on it over the weekend and left there fast food garbage in my truck. I’ll never do business with them

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Dealership Review A fantastic experience at TimDahle Ford! The service department was incredibly helpful, clearly explaining the issue with my car. They completed the work efficiently and on time, and I felt confident that my vehicle was fixed properly. The staff was friendly and professional throughout the process, and I'll definitely be returning for future maintenance. Thank you to my service advisor, Matthew Mumford for getting my vehicle to the dealership and back to me without any issue. I felt taken care of and grateful for the exceptional service!

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Tim Dahle was amazing. Ben was friendly and hospitable from the beginning to the end of our search for a new car and helped us find an excellent deal. And when the main car we wanted to look at was still being prepped in the shop, Bryson went out of his way to bring it to our house the next day for a test drive. All the reps showed very genuine care while assisting us. Even in the dealership, everybody was so kind, and there were always snacks and drinks on hand. They were respectful to our needs, treated us ... Read More

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DealerRater - Sep 12, 2024

Tim Dahle was amazing. Ben was friendly and hospitable from the beginning to the end of our search for a new car and helped us find an excellent deal. And when the main car we wanted to look at was still being prepped in the shop, Bryson went out of his way to bring it to our house the next day for a test drive. All the reps showed very genuine care while assisting us. Even in the dealership, everybody was so kind, and there were always snacks and drinks on hand. They were respectful to our needs, treated us so well, and gave us an exceptional deal on our new family car. 10/10 recommend to anyone looking for a friendly dealership with awesome service.

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They sold me a car that I paid 6,300 for to me and my family. I'm 4 months pregnant and drove over 3 hours to get the car. They sold me a car that leaked excessively and is dangerous for me to drive home with my 6 year old. Thet are snakes and do not care about you or your family.

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Do not go to this dealership. They sold me a Ford Escape with less than 3,000 miles on it. It looked brand new. The salesperson said it had been in a minor fender bender in the back and it had been fixed. The airbags didn't deploy. The airbag light was on. The salesperson wasn't going to tell me that until my wife asked about it when she seen in on the Carfax. I didn't notice the airbag light was on when I test drove it. I took it to two auto body shops. The car has had major ... Read More

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DealerRater - May 2, 2024

Do not go to this dealership. They sold me a Ford Escape with less than 3,000 miles on it. It looked brand new. The salesperson said it had been in a minor fender bender in the back and it had been fixed. The airbags didn't deploy. The airbag light was on. The salesperson wasn't going to tell me that until my wife asked about it when she seen in on the Carfax. I didn't notice the airbag light was on when I test drove it. I took it to two auto body shops. The car has had major frame damage, exhaust system and faulty airbags. The car should of been totaled. $12,000-$20,000 damage. If there was still an inspection in the state of Utah this car will not pass. I contacted the salesperson to see if they would take the car back or give some of my money back. They will not work with you. I'm stuck with a car that isn't safe to be on the road.

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Needs to be a zero rating. Authorized my bank for wire transfer. Dealership called my bank with wiring instructions. Wire was sent. 4 hours later was told truck was sold to someone else. Tomorrow I get to spend the day trying to get my money back. Nothing nice to say except they are morally bankrupt people. WAS going to be a first time Ford owner. Ford should be mindful of who they allow to represent their brand. Once a liar...

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I would never buy a vehicle from this dealership! I was promised the vehicle I came down to test drive had the features I was looking for and it did not. That was my first waste of time. I gave the sales person another shot. Dumb on my part. The next vehicle was one the sales manager had been driving. I was told the vehicle had 500 miles on it, NO, it had 3200. Not only that, it had so many scratches on it from the sales manager taking it off-roading it looked beat to heck. None of this was mentioned to ... Read More

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DealerRater - May 18, 2023

I would never buy a vehicle from this dealership! I was promised the vehicle I came down to test drive had the features I was looking for and it did not. That was my first waste of time. I gave the sales person another shot. Dumb on my part. The next vehicle was one the sales manager had been driving. I was told the vehicle had 500 miles on it, NO, it had 3200. Not only that, it had so many scratches on it from the sales manager taking it off-roading it looked beat to heck. None of this was mentioned to me. Then they were shocked when I pointed it out. Never buy from them!

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Please do not go to this dealership, They don’t stand behind their work. They are the most dishonest group I’ve ever dealt with. Chris is the service manager there and he is not a trustworthy person at all! Ben is his boss and he never will return calls or makes anyone responsible for the work they do there. I had my truck there three different times the first time they kept my vehicle for a month and the repair was supposed to take a day. I now have more damage to my truck then when I first went ... Read More

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DealerRater - Mar 22, 2023

Please do not go to this dealership, They don’t stand behind their work. They are the most dishonest group I’ve ever dealt with. Chris is the service manager there and he is not a trustworthy person at all! Ben is his boss and he never will return calls or makes anyone responsible for the work they do there. I had my truck there three different times the first time they kept my vehicle for a month and the repair was supposed to take a day. I now have more damage to my truck then when I first went in because the person that worked on it had no idea what he was doing and it’s going to cost three times the amount of money then when I first came in and Ben told me to come get my truck and they weren’t reasonable for any damage! I had to tow the truck up on a flat bed … it is not drivable. Please don’t go here they are so dishonest.

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Called sales department about used vehicle. Told them I would be down in 3 days to look at vehicle. Called the day before and it was still there. Made arrangements to see it. Called day of visit and set a time. Drove 87 miles to the dealership (after driving 240 miles to the area). Arrived and was told that the vehicle was out as a courtesy car!! Manager told me that he would try to get car back for the next day. Never heard from him. Called 3 days later and it had just gotten back!! Glad I went with another dealership!! Don't ... Read More

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DealerRater - Feb 23, 2023

Called sales department about used vehicle. Told them I would be down in 3 days to look at vehicle. Called the day before and it was still there. Made arrangements to see it. Called day of visit and set a time. Drove 87 miles to the dealership (after driving 240 miles to the area). Arrived and was told that the vehicle was out as a courtesy car!! Manager told me that he would try to get car back for the next day. Never heard from him. Called 3 days later and it had just gotten back!! Glad I went with another dealership!! Don't waste your time!! If you are going to visit have sales person take a picture of the car being there before you waste your time!!

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Horrible service department experience!!! · Charged surprise fees (dishonest communication) · Wouldn’t call back, unable to contact · BBB Rating of “F” 1.67 of 5 stars. (Checked on 11/21/2022) · DIDN'T REPAIR THE CAR! We bought our car here and had been happy with it until it wouldn't start. I called the service department and spoke with Jon, who looked up our account and we had the worry-free maintenanp plan, so they could do a free tow, do a diagnostic to figure out the problem. They towed the car in on a Tuesday. I called Wednesday hoping for an update. I was put on ... Read More

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DealerRater - Nov 21, 2022

Horrible service department experience!!! · Charged surprise fees (dishonest communication) · Wouldn’t call back, unable to contact · BBB Rating of “F” 1.67 of 5 stars. (Checked on 11/21/2022) · DIDN'T REPAIR THE CAR! We bought our car here and had been happy with it until it wouldn't start. I called the service department and spoke with Jon, who looked up our account and we had the worry-free maintenanp plan, so they could do a free tow, do a diagnostic to figure out the problem. They towed the car in on a Tuesday. I called Wednesday hoping for an update. I was put on hold for 20 minutes and then hung up on, and then when I called back, I was told no one was available to speak to me. They never called back, so I called again a couple of times on Thursday, and each time no one was available to speak with me. Thursday evening Chris called to say that they finally had been able to look at the car, and he sent over a quote. The quote said the problem was that we needed a new battery, and they wanted a crazy high price to drop in the new battery. I said no, and that if the battery was the only problem, we'd just pick one up and come drop it in ourselves. Chris told me that we could do that, but if they didn't do the work for us, that they then would have to charge us the diagnostic fee, which was around $183. I clarified that if we brought in our own battery and had them install it, that we wouldn't have to pay the diagnostic fee, and that we would only pay for the labor, which would be less than $183. Chris said yes, he would only charge us for the labor. I verbally agreed to this, but Chris never sent over a new estimate showing the charges, and I never signed anything. I trusted that when he said he would only charge us for the labor, that this is what he meant. First thing Friday morning my husband took them the battery that we bought. He dropped it off with some men at the service department and told them what it was for. An hour later Chris called, asking if we were going to be bringing in a battery, and when we told him we already had, he asked us where we had left it, so we told him we had left it with the other guys there and had explained what it was for. THEY LOST OUR BATTERY!?!! I called back in a few hours later to see if they had found it, but of course Chris was unavailable again and never called me back. At this point we were very frustrated at having gone so many days without our car with so little communication. Finally, Friday night someone named Dakota called to let us know that our car was finished. I asked him for the total cost, and he said $333.33. I explained to him that this isn't what me and Chris agreed upon, and explained the story, but since Dakota isn't a manager, he couldn't help us, and we had to wait until Monday to get everything straightened out. I called again Monday morning asking for Chris, and of course he was not available to speak to me. We gave up on phone communication and drove in that afternoon. When we were finally able to speak to Chris face-to-face, he told me that he never said I didn't have to pay the diagnostic fee, denied everything. He lied to our faces and wouldn't hold up to what he told us over the phone. He even had the audacity to tell us that he had waived the "tow fee" for us, the one Jon had told me was free almost a week before. We finally just gave in and paid the money, determined to get it back later through small claims court or some other way. THE CAR WOULDN'T START! The new battery had been installed, but they hadn't looked further for other problems. Chris wanted to look at the car to see why it wouldn't start, but at this point we demanded a full refund, which he thankfully gave. We had to jump start our own car in their paying lot after they "fixed" it, and take it to a place that we trust to actually fix the problem. Don't ever bring your car here unless you like to waste lots of time, be lied to about prices (when they finally will communicate with you at all), and have surprise fees thrown at you. We will certainly never be back.

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When you buy a car at Tim Dahle Ford, expect them to slap on an additional $1600 “up-and-running” fee at the very end. This is something “all of their vehicles are put through” to ensure you’re leaving their lot with a “safe” vehicle… This is a fee that, according to my sales rep, Carlos, is added to every vehicle, but for some reason, they don’t just include it in the sticker price? Weird! Anyway, I negotiate the fee to half of the $1600 initially suggested… I drive my car off the lot and notice a strange clunking sound in the ... Read More

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DealerRater - Nov 21, 2022

When you buy a car at Tim Dahle Ford, expect them to slap on an additional $1600 “up-and-running” fee at the very end. This is something “all of their vehicles are put through” to ensure you’re leaving their lot with a “safe” vehicle… This is a fee that, according to my sales rep, Carlos, is added to every vehicle, but for some reason, they don’t just include it in the sticker price? Weird! Anyway, I negotiate the fee to half of the $1600 initially suggested… I drive my car off the lot and notice a strange clunking sound in the left rear, almost like a bolt is loose. I take my car into a mechanic to have it looked at (because this car is used and came without a warranty from the dealership.) Apparently, part of Tim Dahle Ford’s “up and running” service included a VERY shoddy brakes installation. Per the mechanic’s notes: “Left rear caliper slide bolts missing.” He would not let me drive my car from the shop until this was fixed, because I ran the risk of losing complete functionality of my brakes at ANY MOMENT. The mechanic attempted contacting Tim Dahle Ford for the parts needed to repair their hazardous installation, but they were unable to help. I then contacted my sales rep, Carlos, to give them the opportunity to make this extremely concerning and dangerous situation right by simply paying the $165 bill to repair their shop’s VERY hazardous install that could have ultimately led to a horrible car accident, endangering myself and the general public, and a possible lawsuit against them if I or anyone else had sustained any injuries or worse, resulting from this hazardous brakes install. They decided to ignore me instead of attempting to make anything right. Who knows how many shoddy brake installations are leaving Tim Dahle Ford’s shop. For the safety of yourself and others, I do not recommend buying a car from this dealership. And I definitely don’t recommend taking your car to their shop for repair….

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Been working with Tim Dahle Ford for over a year now trying to get my transmission repaired. TCM went out in Sept of 2021 and couldnt get the parts until Dec of 2021. That part failed in July of 2022, after I paid almost 2500.00 6 months prior. It is now mid November and I'm still without a car and no replacement part in sight. I do think I need a refund on the original repair that failed.

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Very poor communication. I’ve now had multiple poor experiences so I know it’s not a fluke. They also have an off site answering service that screens their calls to facilitate their avoidance. They would save themselves time and customer frustration if they would be even slightly proactive in their communication

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I was quoted $155.00 for a three pack of oil changes. When I picked up the car I was charged $250.00. I was told it’s because my car takes full synthetic oil. They have serviced my car before, they know the make and model. So they should have known this when giving me the quote. No phone call before the services no warning. Just Gotcha!!! On top of that they wanted to charge me $1,600 for tires that “needed to be replaced” that only have 30,000 miles on them. And to top it off, the car wasn’t due for an oil change, ... Read More

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DealerRater - Sep 25, 2022

I was quoted $155.00 for a three pack of oil changes. When I picked up the car I was charged $250.00. I was told it’s because my car takes full synthetic oil. They have serviced my car before, they know the make and model. So they should have known this when giving me the quote. No phone call before the services no warning. Just Gotcha!!! On top of that they wanted to charge me $1,600 for tires that “needed to be replaced” that only have 30,000 miles on them. And to top it off, the car wasn’t due for an oil change, the sensor was showing maintenance needed for the 30,000 mile service, but of course they didn’t tell me that!!!! Congratulations Tim Dahle, you just collected the last $250.00 from me, and I’ve purchased two new fords in the last five years, and had them serviced about a dozen times, and my f-150 has 99,000 miles on it, and I’m looking to replace it. Guess where I’m NOT going to go look???

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Should be a Zero. It's incredible what a bad service department does to a decent sales experience. I have purchased 3 trucks with Tim Dahle Spanish Fork. Never buy a service contract or have your vehicle serviced with them. ZERO reliability.

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This is hands down the most inefficient/incompetent service operation I have ever encountered. 1) I stopped in the day before to secure an appointment for oil change. ( 12:15 for following day ) 2) arrived at about 11:50 and checked in. Service Recommended additional items beyond oil change, provided me a quote for all work work of $198, which I agreed to. 3) Advised that it would take about an hour. 4) checked in after over 2 hours at about 2:10. Approached a service counter person to inquire. She acted surprised that I would ask her as she was not the one to help initially. Told me to see Damien ... Read More

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DealerRater - Sep 15, 2022

This is hands down the most inefficient/incompetent service operation I have ever encountered. 1) I stopped in the day before to secure an appointment for oil change. ( 12:15 for following day ) 2) arrived at about 11:50 and checked in. Service Recommended additional items beyond oil change, provided me a quote for all work work of $198, which I agreed to. 3) Advised that it would take about an hour. 4) checked in after over 2 hours at about 2:10. Approached a service counter person to inquire. She acted surprised that I would ask her as she was not the one to help initially. Told me to see Damien who was talking with someone else. I waited and he advised car wasn't in yet, would still be about an hour! 5) waited another hour before phone call car was done. Went to service area to finalize 3:20. Damien is still busy... Checked with Chris to get and pay bill. Chris is also surprised that I should talk to him and not the person that initially checked me in. I pointed out that Damien was busy and I've been here over 3 hours. He says just a minute and disappears in to the service bays, never to return. 6) I wait until Damien acknowledged me, I say I got a call that my car was ready, Damien wants to know if it was the f150!! 7) He finally locates the paper work and presents me a bill for $260!! There is no excuse for an estimate to be that far off on a service that you must do several of each day! I have never seen such a slip shod unhelpful, bordering on rude, service organization in my life. Good luck staying in the service business with your attitude. By the way, the lot sales people were courteous, helpful and expressed concern at the length of time I spent wandering around the lot. The only shining light in an otherwise dismal experience.

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I got a new Ford 150 from Tim Dahle Ford in 2018, absolutely loved my truck but it began shutting down on the freeway, sensors said it was overheating but it was actually not. I brought it back to Tim Dahle to have it fixed under warranty. It took 3 trips to get it fixed. They replaced sensors twice and finally the wiring harness and that fixed it. My truck got a check engine light recently and I took to another dealer. They explained that the present problem was due to a broken plastic part. Turns out that part had been had been ... Read More

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DealerRater - Aug 16, 2022

I got a new Ford 150 from Tim Dahle Ford in 2018, absolutely loved my truck but it began shutting down on the freeway, sensors said it was overheating but it was actually not. I brought it back to Tim Dahle to have it fixed under warranty. It took 3 trips to get it fixed. They replaced sensors twice and finally the wiring harness and that fixed it. My truck got a check engine light recently and I took to another dealer. They explained that the present problem was due to a broken plastic part. Turns out that part had been had been glued ( instead of replaced) during the warranty work by the Tim Dahle service dept. And when I took it back, they said there was no proof it was their mistake, and they would not cover it! Thank You Tim Dahle!

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Bought a used car from them on May 12 2022. CarFax that they handed me shows that Tim Dahle Fold did an emissions test and safety inspection on the car on April 30 2022. After trying to register the car with the DMV the car did not pass emissions. Called the dealer and they DID NOT do an inspection or safety/emission test. Worst part is they saw no issue with this deceptive and false advertising claim of emission and safety knowing that it was not done. They were shocked that I was upset and said there was nothing dishonest about it. How can ... Read More

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DealerRater - Jul 8, 2022

Bought a used car from them on May 12 2022. CarFax that they handed me shows that Tim Dahle Fold did an emissions test and safety inspection on the car on April 30 2022. After trying to register the car with the DMV the car did not pass emissions. Called the dealer and they DID NOT do an inspection or safety/emission test. Worst part is they saw no issue with this deceptive and false advertising claim of emission and safety knowing that it was not done. They were shocked that I was upset and said there was nothing dishonest about it. How can you knowingly lie to the public and stay in business?? When you hand a customer a document that shows an emission test was done, we take that at face value to mean it was completed. And to not see this as deceptive? Stunning If you value integrity in a business this is not your place!

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After some problems that were experienced with the orginal vehicle Tim Dahle dealership went above and beyond to make things right. Highly recommend!

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purchased a used 2015 Sentra from Tim Dahle Ford in December 2021. The day I picked up my car, I noticed the SD Card was missing. I immediately informed my salesman and service. Without the SD card, I am unable to use the navigation features, and many others. I was told I bought the car as is, and I would have to purchase one through there dealership in Salt Lake City. The card is over $200. Recently, my engine light came on, and I noticed the transmission was slipping. Spoke with Spanish Fork Service which informed me they do not work on Nissans ... Read More

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DealerRater - Mar 29, 2022

purchased a used 2015 Sentra from Tim Dahle Ford in December 2021. The day I picked up my car, I noticed the SD Card was missing. I immediately informed my salesman and service. Without the SD card, I am unable to use the navigation features, and many others. I was told I bought the car as is, and I would have to purchase one through there dealership in Salt Lake City. The card is over $200. Recently, my engine light came on, and I noticed the transmission was slipping. Spoke with Spanish Fork Service which informed me they do not work on Nissans and I would have to go to their Salt Lake facility. I made an appointment, and brought my car in on 3/23/2022. (47 miles from my home). Had to leave my car there. Few hours afterwards, I received a call from Tim, Service, telling me I needed a new transmission, and there were other issues that needed to be repaired that was causing the engine light to appear. I also informed Tim my driver side door handle was broken and needed to be fixed. When I purchased the car in December, I purchased a warranty which I was told covered practically all matters regarding any repairs. Luckily, the transmission is covered, but in order to repair all other matters, an approximately figure of $900.00. Tim told me those issues were not under warranty. I reviewed the warranty papers and it clearly stated any door locks, handle, etc. was under warranty. The engine light problem was due to clogged hoses, approximately $300??? I called the warranty company and was treated like dirt. The claim representative would not state is name, told me I am not reading my paperwork correctly. His attitude was cold and cruel. Under my warranty, I have the option to have a lend car while my car is being serviced. Never offered! I was never told all repairs could not be performed at the Spanish Fork dealership. I have put in calls to Spanish Fork and the Salt Lake area locations seeking additional information, and requesting a car for lend since my car will not be ready for nearly a week. No return calls. I am totally disgusted with the way I have been treated, but of course, only started after I purchased the car. This car was never checked for any problems in Spanish Fork, and with their admission, they do not work on Nissans. Then way the xxxx are you selling them?? I totally regret I did not return to Ken Garff for my vehicle purchase. Additionally I wound never recommend buying a used car at any of the Tim Dahle locations, and if you do, bring a lawyer!!!

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The sales side was great to work with. Service side sucks First oil change in november 4 hours with apointment. Went today with apointment they told me 2 to 3 hours. I said f no i have apointment at 12:30 She goes were behind. I left. After 2 trucks purchased there , Never again

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My complaint with Tim Dahle Ford is with their contracting and Finance department. I bought a used truck from them. The deal included a $350 charge for Drivepur cleaning service. In the contract I am allowed $300 of that back if I am more than 50 miles from a dealership (which I am) They also charged $299 for anit-theft protection. The contract also allows me to cancel that service which I tried to do. But I was told I had to get form for their finance department. Finance calls me and tells me that they will not allow me to get a refund on ... Read More

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DealerRater - Mar 11, 2022

My complaint with Tim Dahle Ford is with their contracting and Finance department. I bought a used truck from them. The deal included a $350 charge for Drivepur cleaning service. In the contract I am allowed $300 of that back if I am more than 50 miles from a dealership (which I am) They also charged $299 for anit-theft protection. The contract also allows me to cancel that service which I tried to do. But I was told I had to get form for their finance department. Finance calls me and tells me that they will not allow me to get a refund on these two charges even though it is in the contract. Now knowing how these people treat their customers I could never recommend them or buy from them again. I DO NOT RECOMMEND THIS DEALER AT ALL!

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Great salesman, great dealership. Most dealerships try and get the most out of you before you walk out the door. These guys are not exception. But overall a good experience

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Great dealership around Definitely recommended Got my bronco from them Absolutely love it Sean I’s the guy to go for

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Service people are nice enough just completely incompetent. Recall issue with my backup camera. It’s been in twice and still not fixed right.

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This was my worst car purchasing experience ever. I purchased a 2021 Mustang Mach 1 and it was broken when I drove the car off the lot. I purchased the car on Oct 6 and it still sits at the dealership broken. The service manager ordered a replacement head, but used the wrong part number according to the lady at Ford Customer Relations. No one from management has ever contacted me about the repairs on this car. Their diagnosis was incorrect from the start with the floor sales manager telling me that the noise coming from the engine was typical of a high ... Read More

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DealerRater - Dec 30, 2021

This was my worst car purchasing experience ever. I purchased a 2021 Mustang Mach 1 and it was broken when I drove the car off the lot. I purchased the car on Oct 6 and it still sits at the dealership broken. The service manager ordered a replacement head, but used the wrong part number according to the lady at Ford Customer Relations. No one from management has ever contacted me about the repairs on this car. Their diagnosis was incorrect from the start with the floor sales manager telling me that the noise coming from the engine was typical of a high performance car. I should have read your reviews before I purchased a car at this dealership. Run away as fast as you can.

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I really appreciate your unique efforts put together by your team to make sure I went home with my dream vehicle same day without much stress

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The worst place to get service never get a call back or never get any updates on what is going on with your vehicle Trevor is the worst service Writer I've been waiting for threes months to get a motor replaced and never got it done no call back don't go there for any kind of business worst place

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Great buying experience with Mike Mahan at Tim Dahl. He was always responsive to all of my emails and phone calls in arranging my purchase. I am an out of state buyer, and because of delays in registration (maybe due to covid), I ended up with $454 in late penalties. I asked them if they could help me with this. 2 days later a check for the full amount was delivered to my house. Mike is easygoing and great to work with. The management showed real character in responding to my concerns. I will look first to them for my next vehicle ... Read More

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DealerRater - Aug 6, 2021

Great buying experience with Mike Mahan at Tim Dahl. He was always responsive to all of my emails and phone calls in arranging my purchase. I am an out of state buyer, and because of delays in registration (maybe due to covid), I ended up with $454 in late penalties. I asked them if they could help me with this. 2 days later a check for the full amount was delivered to my house. Mike is easygoing and great to work with. The management showed real character in responding to my concerns. I will look first to them for my next vehicle purchase.

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RUN! Run as fast as you can AWAY from this dealership. We were interested in a brand new F-150 truck. This dealership had the right truck. On the dealership's own website, we entered our trade-in VIN, etc. and were provided a trade-in value. We decided to drive to Spanish Fork. We drove the truck and wanted to pursue purchasing the truck. That's where all the shenanigans started. 1) They would not honor their own website's trade-in value. Mind you our trade was an immaculate 2019 Ford F-150 with less than 4,500 miles. 2) They added in $1,900 in add-ons to the MSRP. $299 ... Read More

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DealerRater - Jun 19, 2021

RUN! Run as fast as you can AWAY from this dealership. We were interested in a brand new F-150 truck. This dealership had the right truck. On the dealership's own website, we entered our trade-in VIN, etc. and were provided a trade-in value. We decided to drive to Spanish Fork. We drove the truck and wanted to pursue purchasing the truck. That's where all the shenanigans started. 1) They would not honor their own website's trade-in value. Mind you our trade was an immaculate 2019 Ford F-150 with less than 4,500 miles. 2) They added in $1,900 in add-ons to the MSRP. $299 for brake plus (flashes a few times warning other drivers to begin braking - what?) + $299 for VTR (VIN window etching) + $795 UCI/PDI (prepping and inspecting a brand new vehicle - again, what?) + $350 for COVID sanitization + $149 for worry-free maintenance (3 oil changes) = $1,892 in added profit over and above the fact they are asking MSRP for the vehicle. This is highway robbery. This is not our first rodeo - we've purchased more than 30 vehicles in the past 30 years with most of them being brand new ones. NEVER have we been charged for a brand new vehicle to be prepped, inspected and prepared for sale. NEVER have we paid for the VTR (window etching) that most dealerships do automatically in the hopes that you'll take the bait. NEVER have we paid for the brand new vehicle to be sanitized. NEVER have we been charged for something that the dealership feels they should add to warn other drivers that we are braking. We attempted to negotiate all of their add-ons and the dealership refused to budge. We have read many reviews about this DISHONEST and SHADY dealership. NEVER will we do business with Tim Dahle if this is how they operate. They should be ashamed of allowing and encouraging this type of shady business to occur!

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Called made an appointment to see a new truck cause I live 44 miles away was told It is parked out front ready for me to test drive. Got there they looked for the truck for 15-20min truck was not there. It had been gone all day at an event. They are liars terrible place to deal with would not recommend them.

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Wasted my saturday morning. Texted about a new F150 they had advertised 14k off. Specifically asked about the 14k off 3 times, and price 3 times. She did confirm there was up to 14k off. She had me drive 40 miles to the dealership to discuss best price in person and when I arrived and asked about the sign they still had on the building they said its not valid and there's no f150's even close to having this amount off.

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Tim Dahle Ford made buying a car pleasurable. They were professional, courteous and did not engage in any pressure tactics. They also gave me a great price. Each person with whom I interacted was pleasant and improved the entire experience.

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Most DISHONEST and ENTITLED individuals I’ve ever had to interact with. I was lied to throughout the entire of process of purchasing the vehicle. When I asked for them to make the things they lied about right, they said, “You didn’t have to buy the car from us. We did you a service by selling you the car and you should be grateful.” Their conceited minds have zero comprehension of what business they’re in. They only care about their own agenda and putting your hard earned money in their pockets. To reiterate all the real reviews on ... Read More

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DealerRater - Mar 20, 2021

Most DISHONEST and ENTITLED individuals I’ve ever had to interact with. I was lied to throughout the entire of process of purchasing the vehicle. When I asked for them to make the things they lied about right, they said, “You didn’t have to buy the car from us. We did you a service by selling you the car and you should be grateful.” Their conceited minds have zero comprehension of what business they’re in. They only care about their own agenda and putting your hard earned money in their pockets. To reiterate all the real reviews on here, don’t let their pricing fool you! They will overcharge you a minimum of $2000 for “services” that they’ve claimed been done to the vehicle. Another lie. They couldn’t care less about you as a customer, and I can’t recommend enough to NOT purchase a vehicle from this company!

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Sean Hendriks wins the prize for customer service. He's always willing to take the time to ensure that I was satisfied. Always on his "A" game. Great job. 10 stars!!

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I gave a decent review a week ago but I am changing it now. I took my 2018 truck in because it was making a noise. I told the service person that it might be the transmission or something in the drive and to perform a 30,000 mile service. They found the problem as a front wheel bearing and repaired it. They charged me over $1000.00 for the service, $600 for a transmission flush and check. I paid because I had agreed to it. A week later the transmission started slipping in and out of gear. I took it back and they said it ... Read More

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DealerRater - Mar 1, 2021

I gave a decent review a week ago but I am changing it now. I took my 2018 truck in because it was making a noise. I told the service person that it might be the transmission or something in the drive and to perform a 30,000 mile service. They found the problem as a front wheel bearing and repaired it. They charged me over $1000.00 for the service, $600 for a transmission flush and check. I paid because I had agreed to it. A week later the transmission started slipping in and out of gear. I took it back and they said it was a quart low on oil. Well yesterday it stated slipping again. This will be the 3rd time I have to take it in. I am not happy about the situation but if it is the transmission I want my 600 dollars back. I wouldn’t recommend this again but I am stuck now.

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I HAVE NEVER BEEN LIED TO AND TAKEN ADVANTAGE OF AS MUCH AS TIM DAHLE FORD IN SPANISH FORK HAS DONE TO ME! I found an ad for my 2013 Scion from my insurance company. It advertised the price as $7,800. I put my information in and got a call from the dealership within 30 seconds. They made an appt. for me to come see the car. After test driving the car, I told the salesman I came in because the car was $7,800 and wanted to confirm that price. He said no, we are asking $8,300. I showed him the ad on my phone ... Read More

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DealerRater - Jan 25, 2021

I HAVE NEVER BEEN LIED TO AND TAKEN ADVANTAGE OF AS MUCH AS TIM DAHLE FORD IN SPANISH FORK HAS DONE TO ME! I found an ad for my 2013 Scion from my insurance company. It advertised the price as $7,800. I put my information in and got a call from the dealership within 30 seconds. They made an appt. for me to come see the car. After test driving the car, I told the salesman I came in because the car was $7,800 and wanted to confirm that price. He said no, we are asking $8,300. I showed him the ad on my phone and he asked to take my phone to his manager. When he returned, he said his manager said that they don't even advertise through that company and would not honor the price. I knew this was false, since they called me seconds after putting my information in, but didn't want to lose the care over $500. I then told the salesman that I would be paying in cash and was then told that this dealership did not accept cash payments. I would have to finance. I thought...ok...finance me and I'll pay it off in the first payment. I was taken to the finance room where I asked about the price of a warranty and was told he added into my payments. I told him I would not be making payments and that I wanted to pay off the car immediately. He added $2,595 without my approval. He told me he would like me to make payments for at least 6 months. (I assumed this had something to do with the warranty). He then added gap insurance without my knowledge ($895) which I would not need if I planned to pay off the car. He told me about a disinfectant that would be sprayed in my car every 6 months 2 years. I told him I did not want/need that. He added $399 for that. $299 for VTR transfer and $299 for Brake Plus. He never showed me any numbers and when he had me sign the contract, I signed a ipad and he would scroll down on his computer and have me insert my signature without ever seeing the actual agreement. I left the dealership with a key that had the information on it and still never seeing the actual numbers. I knew that dealership often add things unnecessary and unwanted, but I never though it would go to this extent. The next day, I plugged the key into my computer finding out that I was financed for $14, 395!!!!! Almost double what the car was advertised for. I was sick. I am a single mom and saved up this money for a long and now I was not going to be able to pay off the car. I went back to the dealership multiple times with a neighbor and with my dad to talk to the manager and they would do absolutely nothing for me. I was told I could have the warranty and gap insurance refunded, but nothing else. I spoke with the general manager about the spray and he said there was nothing he could do. After reading more of the contract, I found out that was a lie and I could cancel within 7 days for a $50 fee. When I confronted him, he said "Is that what you want to do?" He promised it was canceled and would take 7-10 business days. It never happened and months went by, but not without me texting and calling repeatedly. I finally went to corporate to get others involved. I finally got them to say the cancelation department would refund it when I got my gap and warranty refunded. This took 5 months, but not after paying finance charges on about $4,000. Do not be scammed by this dealership. They are the most dishonest people I have come by.

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I’d leave 10 stars if I could. This was my first car buying experience being a single woman and I was a bit apprehensive. But they treated me so well! Everything was perfect.

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I was impressed how hard this dealership worked to meet our needs for a new vehicle. Our salesman, Gary Campbell, was exceptional. He was professional and he insured that all our questions were answered and that we obtained the right vehicle for our needs. Just as impressive is how thorough he has been in following up after the sale.

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Good luck buying from these people... This organization is dangerously incompetent. Car was disgusting inside when when test driven. Tried to increase price of vehicle by 20% with unnecessary add-ons (luxury SUV purchase, so substantial cost). Required to used their horrible financing, even with perfect credit, to get internet price. Refused to remove a special brake light ($300), which upon inspection was never installed. Lied about the brake light being installed and would have stolen if I had not looked into it. THREE months later I'm still waiting on the check. Promised a second key which they "couldn't find&... Read More

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DealerRater - Oct 20, 2020

Good luck buying from these people... This organization is dangerously incompetent. Car was disgusting inside when when test driven. Tried to increase price of vehicle by 20% with unnecessary add-ons (luxury SUV purchase, so substantial cost). Required to used their horrible financing, even with perfect credit, to get internet price. Refused to remove a special brake light ($300), which upon inspection was never installed. Lied about the brake light being installed and would have stolen if I had not looked into it. THREE months later I'm still waiting on the check. Promised a second key which they "couldn't find" (eventually found upon threat of poor review). Car was initially never detailed and delivered looking disgusting. Had to bring it in on another day for a detail. Detailer lost the tire lock (later found) and broke the parking sensor. A/C broke 4 days after purchase - told I would be "taken care of" which apparently meant I pay for the A/C and parking sensor myself. Only agreed to cover fixing the car and provide promised second key IF I provided a good review. Service had my car for NINE DAYS to fix A/C and parking sensor, causing us to be late for our planned vacation. Initial fix for the parking sensor was garbage and eventually fell out 2 months later. Upon fixing the sensor the second time, they broke our bumper and fog light plastics. Left zip ties hanging in front of our collision radar so the car kept screaming that we were going to get in an accident and randomly SLAMMING ON THE BRAKES ON ITS OWN. My service associate was NEVER available and NEVER called back and provided limited updates. These people are a disgrace to the car sales business and live up to the stereotypes. Again, good luck buying here!

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I was looking for a new SUV to replace my previous car. After a thorough search and a few test drives of some comparable vehicles, I decided on the Ford Edge. I then began looking for the best price, and Tim Dahle Ford had the most selection and competitive pricing. After making an appointment, and a 3 hour drive, I was able to test drive the car and it was perfect. Taylor, Jori, Jordan and Steve were fantastic to work with, and they did everything they could to make this a mutually beneficial experience. Can't say enough good things about ... Read More

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DealerRater - Sep 16, 2020

I was looking for a new SUV to replace my previous car. After a thorough search and a few test drives of some comparable vehicles, I decided on the Ford Edge. I then began looking for the best price, and Tim Dahle Ford had the most selection and competitive pricing. After making an appointment, and a 3 hour drive, I was able to test drive the car and it was perfect. Taylor, Jori, Jordan and Steve were fantastic to work with, and they did everything they could to make this a mutually beneficial experience. Can't say enough good things about those who helped me with this transaction and Tim Dahle Ford.

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went looking for truck i got one a 17 but didn't know price and wasn't told tell got paper work paid just as much as a 2019 i didn't get the for ever warranty. after i got money for down payment that was it here is your truck good buy

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We went there because of the price listed on the internet. The sales staff was very friendly and fun. They had the truck I wanted. The experience was awesome

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We researched the used vehicle online, which was listed for $2,768.00, then drove 45 minutes to this dealership and were prepared to pay cash. We ended up waiting for the paperwork for 2.5 hours after test driving the vehicle. Then they brought out a purchase document with a bottom-line price of $5,100 to purchase the vehicle. Told us they make their money on kick-backs from lenders for financing, so their policy is to boost the price by $1,000 anytime someone pays cash instead of financing. Had about 5 fees in the price, the lowest of which was $299. Blamed us for believing the online price when we ... Read More

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DealerRater - Jun 27, 2020

We researched the used vehicle online, which was listed for $2,768.00, then drove 45 minutes to this dealership and were prepared to pay cash. We ended up waiting for the paperwork for 2.5 hours after test driving the vehicle. Then they brought out a purchase document with a bottom-line price of $5,100 to purchase the vehicle. Told us they make their money on kick-backs from lenders for financing, so their policy is to boost the price by $1,000 anytime someone pays cash instead of financing. Had about 5 fees in the price, the lowest of which was $299. Blamed us for believing the online price when we told them this was false advertising! We did not buy the vehicle. (Also, most of the employees were dressed like slobs, and the guy who presented the price was speaking to us through a gross lip full of chew.)

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