Customer Testimonials

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DealerRater May 16, 2025

BUYER BEWARE — Especially for Used Cars Tim Dahle Ford – Spanish Fork, Utah Do not trust the sales talk at Tim Dahle Ford in Spanish Fork. Our experience was an absolute nightmare — and once the deal was done, they completely ghosted us. We purchased a used Yukon XL and were assured their inspection process was “top notch.” That turned out to be complete nonsense. Within a week, the vehicle couldn’t even get an alignment due to over $1,100 in suspension issues. A short time later, we found out the motor mount was bad too — another $300–$400 repair. So much for a “great ... Read More

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DealerRater Feb 21, 2025

If I could rate it a zero I would steer clear from here they have an extremely poor communication with potential customers they have no desire to sell vehicles obviously just stay away your better off elsewhere

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DealerRater Dec 24, 2024

They had a truck there that I really wanted but I’d already had a bad experience with them but that was on them serving my truck. I decided to give them another chance and go look at the truck. When I got there they told me the mechanic was doing the inspection on it and he’d go get it. Then after awhile he came back and said the mechanic had locked the keys in his cart and he couldn’t get them. I asked if we could just go look at it and he said yes. So then ... Read More

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DealerRater Dec 7, 2024

Dealership Review A fantastic experience at TimDahle Ford! The service department was incredibly helpful, clearly explaining the issue with my car. They completed the work efficiently and on time, and I felt confident that my vehicle was fixed properly. The staff was friendly and professional throughout the process, and I'll definitely be returning for future maintenance. Thank you to my service advisor, Matthew Mumford for getting my vehicle to the dealership and back to me without any issue. I felt taken care of and grateful for the exceptional service!

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DealerRater Sep 12, 2024

Tim Dahle was amazing. Ben was friendly and hospitable from the beginning to the end of our search for a new car and helped us find an excellent deal. And when the main car we wanted to look at was still being prepped in the shop, Bryson went out of his way to bring it to our house the next day for a test drive. All the reps showed very genuine care while assisting us. Even in the dealership, everybody was so kind, and there were always snacks and drinks on hand. They were respectful to our needs, treated us ... Read More

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DealerRater Aug 17, 2024

They sold me a car that I paid 6,300 for to me and my family. I'm 4 months pregnant and drove over 3 hours to get the car. They sold me a car that leaked excessively and is dangerous for me to drive home with my 6 year old. Thet are snakes and do not care about you or your family.

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DealerRater May 2, 2024

Do not go to this dealership. They sold me a Ford Escape with less than 3,000 miles on it. It looked brand new. The salesperson said it had been in a minor fender bender in the back and it had been fixed. The airbags didn't deploy. The airbag light was on. The salesperson wasn't going to tell me that until my wife asked about it when she seen in on the Carfax. I didn't notice the airbag light was on when I test drove it. I took it to two auto body shops. The car has had major ... Read More

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DealerRater Dec 29, 2023

Needs to be a zero rating. Authorized my bank for wire transfer. Dealership called my bank with wiring instructions. Wire was sent. 4 hours later was told truck was sold to someone else. Tomorrow I get to spend the day trying to get my money back. Nothing nice to say except they are morally bankrupt people. WAS going to be a first time Ford owner. Ford should be mindful of who they allow to represent their brand. Once a liar...

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DealerRater May 18, 2023

I would never buy a vehicle from this dealership! I was promised the vehicle I came down to test drive had the features I was looking for and it did not. That was my first waste of time. I gave the sales person another shot. Dumb on my part. The next vehicle was one the sales manager had been driving. I was told the vehicle had 500 miles on it, NO, it had 3200. Not only that, it had so many scratches on it from the sales manager taking it off-roading it looked beat to heck. None of this was mentioned to ... Read More

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DealerRater Mar 22, 2023

Please do not go to this dealership, They don’t stand behind their work. They are the most dishonest group I’ve ever dealt with. Chris is the service manager there and he is not a trustworthy person at all! Ben is his boss and he never will return calls or makes anyone responsible for the work they do there. I had my truck there three different times the first time they kept my vehicle for a month and the repair was supposed to take a day. I now have more damage to my truck then when I first went ... Read More

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DealerRater Feb 23, 2023

Called sales department about used vehicle. Told them I would be down in 3 days to look at vehicle. Called the day before and it was still there. Made arrangements to see it. Called day of visit and set a time. Drove 87 miles to the dealership (after driving 240 miles to the area). Arrived and was told that the vehicle was out as a courtesy car!! Manager told me that he would try to get car back for the next day. Never heard from him. Called 3 days later and it had just gotten back!! Glad I went with another dealership!! Don't ... Read More

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DealerRater Nov 21, 2022

Horrible service department experience!!! · Charged surprise fees (dishonest communication) · Wouldn’t call back, unable to contact · BBB Rating of “F” 1.67 of 5 stars. (Checked on 11/21/2022) · DIDN'T REPAIR THE CAR! We bought our car here and had been happy with it until it wouldn't start. I called the service department and spoke with Jon, who looked up our account and we had the worry-free maintenanp plan, so they could do a free tow, do a diagnostic to figure out the problem. They towed the car in on a Tuesday. I called Wednesday hoping for an update. I was put on ... Read More

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DealerRater Nov 21, 2022

When you buy a car at Tim Dahle Ford, expect them to slap on an additional $1600 “up-and-running” fee at the very end. This is something “all of their vehicles are put through” to ensure you’re leaving their lot with a “safe” vehicle… This is a fee that, according to my sales rep, Carlos, is added to every vehicle, but for some reason, they don’t just include it in the sticker price? Weird! Anyway, I negotiate the fee to half of the $1600 initially suggested… I drive my car off the lot and notice a strange clunking sound in the ... Read More

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DealerRater Nov 11, 2022

Been working with Tim Dahle Ford for over a year now trying to get my transmission repaired. TCM went out in Sept of 2021 and couldnt get the parts until Dec of 2021. That part failed in July of 2022, after I paid almost 2500.00 6 months prior. It is now mid November and I'm still without a car and no replacement part in sight. I do think I need a refund on the original repair that failed.

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DealerRater Nov 3, 2022

Very poor communication. I’ve now had multiple poor experiences so I know it’s not a fluke. They also have an off site answering service that screens their calls to facilitate their avoidance. They would save themselves time and customer frustration if they would be even slightly proactive in their communication

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DealerRater Sep 25, 2022

I was quoted $155.00 for a three pack of oil changes. When I picked up the car I was charged $250.00. I was told it’s because my car takes full synthetic oil. They have serviced my car before, they know the make and model. So they should have known this when giving me the quote. No phone call before the services no warning. Just Gotcha!!! On top of that they wanted to charge me $1,600 for tires that “needed to be replaced” that only have 30,000 miles on them. And to top it off, the car wasn’t due for an oil change, ... Read More

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DealerRater Sep 23, 2022

Should be a Zero. It's incredible what a bad service department does to a decent sales experience. I have purchased 3 trucks with Tim Dahle Spanish Fork. Never buy a service contract or have your vehicle serviced with them. ZERO reliability.

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DealerRater Sep 15, 2022

This is hands down the most inefficient/incompetent service operation I have ever encountered. 1) I stopped in the day before to secure an appointment for oil change. ( 12:15 for following day ) 2) arrived at about 11:50 and checked in. Service Recommended additional items beyond oil change, provided me a quote for all work work of $198, which I agreed to. 3) Advised that it would take about an hour. 4) checked in after over 2 hours at about 2:10. Approached a service counter person to inquire. She acted surprised that I would ask her as she was not the one to help initially. Told me to see Damien ... Read More

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DealerRater Aug 16, 2022

I got a new Ford 150 from Tim Dahle Ford in 2018, absolutely loved my truck but it began shutting down on the freeway, sensors said it was overheating but it was actually not. I brought it back to Tim Dahle to have it fixed under warranty. It took 3 trips to get it fixed. They replaced sensors twice and finally the wiring harness and that fixed it. My truck got a check engine light recently and I took to another dealer. They explained that the present problem was due to a broken plastic part. Turns out that part had been had been ... Read More

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DealerRater Jul 8, 2022

Bought a used car from them on May 12 2022. CarFax that they handed me shows that Tim Dahle Fold did an emissions test and safety inspection on the car on April 30 2022. After trying to register the car with the DMV the car did not pass emissions. Called the dealer and they DID NOT do an inspection or safety/emission test. Worst part is they saw no issue with this deceptive and false advertising claim of emission and safety knowing that it was not done. They were shocked that I was upset and said there was nothing dishonest about it. How can ... Read More

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DealerRater Apr 28, 2022

After some problems that were experienced with the orginal vehicle Tim Dahle dealership went above and beyond to make things right. Highly recommend!

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DealerRater Mar 29, 2022

purchased a used 2015 Sentra from Tim Dahle Ford in December 2021. The day I picked up my car, I noticed the SD Card was missing. I immediately informed my salesman and service. Without the SD card, I am unable to use the navigation features, and many others. I was told I bought the car as is, and I would have to purchase one through there dealership in Salt Lake City. The card is over $200. Recently, my engine light came on, and I noticed the transmission was slipping. Spoke with Spanish Fork Service which informed me they do not work on Nissans ... Read More

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DealerRater Mar 26, 2022

The sales side was great to work with. Service side sucks First oil change in november 4 hours with apointment. Went today with apointment they told me 2 to 3 hours. I said f no i have apointment at 12:30 She goes were behind. I left. After 2 trucks purchased there , Never again

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DealerRater Mar 11, 2022

My complaint with Tim Dahle Ford is with their contracting and Finance department. I bought a used truck from them. The deal included a $350 charge for Drivepur cleaning service. In the contract I am allowed $300 of that back if I am more than 50 miles from a dealership (which I am) They also charged $299 for anit-theft protection. The contract also allows me to cancel that service which I tried to do. But I was told I had to get form for their finance department. Finance calls me and tells me that they will not allow me to get a refund on ... Read More

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DealerRater Mar 4, 2022

Great salesman, great dealership. Most dealerships try and get the most out of you before you walk out the door. These guys are not exception. But overall a good experience

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DealerRater Jan 23, 2022

Great dealership around Definitely recommended Got my bronco from them Absolutely love it Sean I’s the guy to go for

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DealerRater Jan 12, 2022

Service people are nice enough just completely incompetent. Recall issue with my backup camera. It’s been in twice and still not fixed right.

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DealerRater Dec 30, 2021

This was my worst car purchasing experience ever. I purchased a 2021 Mustang Mach 1 and it was broken when I drove the car off the lot. I purchased the car on Oct 6 and it still sits at the dealership broken. The service manager ordered a replacement head, but used the wrong part number according to the lady at Ford Customer Relations. No one from management has ever contacted me about the repairs on this car. Their diagnosis was incorrect from the start with the floor sales manager telling me that the noise coming from the engine was typical of a high ... Read More

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DealerRater Dec 17, 2021

I really appreciate your unique efforts put together by your team to make sure I went home with my dream vehicle same day without much stress

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DealerRater Dec 7, 2021

The worst place to get service never get a call back or never get any updates on what is going on with your vehicle Trevor is the worst service Writer I've been waiting for threes months to get a motor replaced and never got it done no call back don't go there for any kind of business worst place

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DealerRater Aug 6, 2021

Great buying experience with Mike Mahan at Tim Dahl. He was always responsive to all of my emails and phone calls in arranging my purchase. I am an out of state buyer, and because of delays in registration (maybe due to covid), I ended up with $454 in late penalties. I asked them if they could help me with this. 2 days later a check for the full amount was delivered to my house. Mike is easygoing and great to work with. The management showed real character in responding to my concerns. I will look first to them for my next vehicle ... Read More

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DealerRater Jun 19, 2021

RUN! Run as fast as you can AWAY from this dealership. We were interested in a brand new F-150 truck. This dealership had the right truck. On the dealership's own website, we entered our trade-in VIN, etc. and were provided a trade-in value. We decided to drive to Spanish Fork. We drove the truck and wanted to pursue purchasing the truck. That's where all the shenanigans started. 1) They would not honor their own website's trade-in value. Mind you our trade was an immaculate 2019 Ford F-150 with less than 4,500 miles. 2) They added in $1,900 in add-ons to the MSRP. $299 ... Read More

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DealerRater May 2, 2021

Called made an appointment to see a new truck cause I live 44 miles away was told It is parked out front ready for me to test drive. Got there they looked for the truck for 15-20min truck was not there. It had been gone all day at an event. They are liars terrible place to deal with would not recommend them.

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DealerRater Apr 24, 2021

Wasted my saturday morning. Texted about a new F150 they had advertised 14k off. Specifically asked about the 14k off 3 times, and price 3 times. She did confirm there was up to 14k off. She had me drive 40 miles to the dealership to discuss best price in person and when I arrived and asked about the sign they still had on the building they said its not valid and there's no f150's even close to having this amount off.

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DealerRater Apr 17, 2021

Tim Dahle Ford made buying a car pleasurable. They were professional, courteous and did not engage in any pressure tactics. They also gave me a great price. Each person with whom I interacted was pleasant and improved the entire experience.

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DealerRater Mar 20, 2021

Most DISHONEST and ENTITLED individuals I’ve ever had to interact with. I was lied to throughout the entire of process of purchasing the vehicle. When I asked for them to make the things they lied about right, they said, “You didn’t have to buy the car from us. We did you a service by selling you the car and you should be grateful.” Their conceited minds have zero comprehension of what business they’re in. They only care about their own agenda and putting your hard earned money in their pockets. To reiterate all the real reviews on ... Read More

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DealerRater Mar 13, 2021

Sean Hendriks wins the prize for customer service. He's always willing to take the time to ensure that I was satisfied. Always on his "A" game. Great job. 10 stars!!

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DealerRater Mar 1, 2021

I gave a decent review a week ago but I am changing it now. I took my 2018 truck in because it was making a noise. I told the service person that it might be the transmission or something in the drive and to perform a 30,000 mile service. They found the problem as a front wheel bearing and repaired it. They charged me over $1000.00 for the service, $600 for a transmission flush and check. I paid because I had agreed to it. A week later the transmission started slipping in and out of gear. I took it back and they said it ... Read More

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DealerRater Jan 25, 2021

I HAVE NEVER BEEN LIED TO AND TAKEN ADVANTAGE OF AS MUCH AS TIM DAHLE FORD IN SPANISH FORK HAS DONE TO ME! I found an ad for my 2013 Scion from my insurance company. It advertised the price as $7,800. I put my information in and got a call from the dealership within 30 seconds. They made an appt. for me to come see the car. After test driving the car, I told the salesman I came in because the car was $7,800 and wanted to confirm that price. He said no, we are asking $8,300. I showed him the ad on my phone ... Read More

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DealerRater Jan 14, 2021

I’d leave 10 stars if I could. This was my first car buying experience being a single woman and I was a bit apprehensive. But they treated me so well! Everything was perfect.

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DealerRater Nov 17, 2020

I was impressed how hard this dealership worked to meet our needs for a new vehicle. Our salesman, Gary Campbell, was exceptional. He was professional and he insured that all our questions were answered and that we obtained the right vehicle for our needs. Just as impressive is how thorough he has been in following up after the sale.

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DealerRater Oct 20, 2020

Good luck buying from these people... This organization is dangerously incompetent. Car was disgusting inside when when test driven. Tried to increase price of vehicle by 20% with unnecessary add-ons (luxury SUV purchase, so substantial cost). Required to used their horrible financing, even with perfect credit, to get internet price. Refused to remove a special brake light ($300), which upon inspection was never installed. Lied about the brake light being installed and would have stolen if I had not looked into it. THREE months later I'm still waiting on the check. Promised a second key which they "couldn't find&... Read More

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DealerRater Sep 16, 2020

I was looking for a new SUV to replace my previous car. After a thorough search and a few test drives of some comparable vehicles, I decided on the Ford Edge. I then began looking for the best price, and Tim Dahle Ford had the most selection and competitive pricing. After making an appointment, and a 3 hour drive, I was able to test drive the car and it was perfect. Taylor, Jori, Jordan and Steve were fantastic to work with, and they did everything they could to make this a mutually beneficial experience. Can't say enough good things about ... Read More

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DealerRater Sep 5, 2020

went looking for truck i got one a 17 but didn't know price and wasn't told tell got paper work paid just as much as a 2019 i didn't get the for ever warranty. after i got money for down payment that was it here is your truck good buy

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DealerRater Jul 28, 2020

We went there because of the price listed on the internet. The sales staff was very friendly and fun. They had the truck I wanted. The experience was awesome

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DealerRater Jun 27, 2020

We researched the used vehicle online, which was listed for $2,768.00, then drove 45 minutes to this dealership and were prepared to pay cash. We ended up waiting for the paperwork for 2.5 hours after test driving the vehicle. Then they brought out a purchase document with a bottom-line price of $5,100 to purchase the vehicle. Told us they make their money on kick-backs from lenders for financing, so their policy is to boost the price by $1,000 anytime someone pays cash instead of financing. Had about 5 fees in the price, the lowest of which was $299. Blamed us for believing the online price when we ... Read More

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